Who should I call if I have any questions about filing a complaint with the Attorney General?

You can contact the Attorney General’s Office at (501) 682-2007 or (800) 482-8982. The Attorney General’s Office is open from 7:30 a.m. to 6:00 p.m. Monday through Friday.

What happens after the Attorney General’s office receives my complaint?

Once the Attorney General receives your complaint, a representative will assign it to an investigator.[18] Within five business days, the investigator will send a copy of the complaint to your health insurer if mediation is appropriate or will provide you with...

How do I file a complaint with the Arkansas Attorney General’s office?

After you file a complaint with the Insurance Department, you may then file a complaint with the Arkansas Attorney General’s Office.[16] To file a complaint with the Attorney General, complete this online form. A representative from the Attorney General’s Office may ask...

Who should I call if I have any questions about filing a complaint with the Insurance Department?

You can contact the Arkansas Insurance Department at (501) 371-2640 or (800) 852-5494. The Department is open from 8:00 a.m. to 4:30 p.m. Monday through Friday.

What happens after the Insurance Department receives my complaint?

The insurance commissioner or attorney general will assign someone to research, investigate, and resolve your complaint.[13] That person will examine your account, records, documents, and transactions.[14] He or she may question witnesses, request additional documents from other parties, and hold a hearing.[15]

How do I file a complaint with the Arkansas Insurance Department?

If you are an Arkansas resident and your insurer denies your coverage after the external review process, you can file a complaint with the Arkansas Insurance Department (“Department”). Your complaint should include the following information: The name, address, email address,...

How long will the external review process take?

The external review process should take no more than 45 days. If you request an expedited external review, the process should take no longer than 72 hours after your request is received.[9]

How do I request an external review?

If your insurer still denies you coverage after you requested an internal appeal or if your situation is urgent, you can request an external review of the insurer’s decision.[5] You must request an external review within four months from the date...

What if I can’t wait for an internal appeal because my situation is urgent?

The internal appeals process should take a maximum of 30 days if you have not yet received the requested service or treatment and a maximum of 60 days if you have received the service or treatment but are waiting for...

How do I appeal the decision?

If your insurer denies your claim, you have the right to an internal appeal.[1] This means you can ask your insurer to conduct a full and fair review of its decision. To appeal the denial, you should do the following: Review...

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