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Who should I call if I have any questions about filing a complaint?

You can contact the Wyoming Insurance Department at (307) 777-7401. The Department is open from 8:00 a.m. to 5:00 p.m., Monday through Friday.

What happens after the Department receives my complaint?

The Department will investigate your complaint and attempt to reach a resolution with your health insurer.

How do I file a complaint?

If you are a Wyoming resident and have completed the internal appeal and external review processes, you can file a complaint with the Wyoming Department of Insurance (“Department”). Complaint information. Your complaint should include the following information: The name, address, email...

How long will the external review process take?

The external review process should take no more than 45 days after the external review organization receives your request.[14] If you requested an expedited external review, the process should take no longer than 72 hours after your request is received.[15]

How do I request an external review?

You should submit your request for an external review to your health insurer within 120 days from when your insurer sent you the final decision.[8] Your health insurer must provide you with information regarding how to request an external review with...

In what circumstances can I apply for an external review?

During an external review, an independent third party reviews your insurer’s decision.[4] Your insurer will no longer have the final say over whether to approve a treatment or pay a claim. Under Wyoming law, you are entitled to request an external...

How long should the internal appeals process take?

The internal appeals process should take a maximum of 45 days of receiving your request.[2] If you requested an expedited internal review, your insurer should provide you with a decision within 72 hours for your request.[3]

How do I appeal the decision?

If your insurer denies your claim, you have the right to an internal appeal.[1] This means you can ask your insurer to conduct a full and fair review of its decision. To appeal the denial, you should do the following: Review...

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