If you have a group plan and your insurer denies you coverage after you requested a first level voluntary review, you must then request a second level voluntary review.[3] During the second level voluntary review, you will have the opportunity to present your case and your health care provider may speak on your behalf directly with the review panel or expert reviewing the case. These rights are available to you in the first level of review if you have an individual health plan.[4] You may obtain a second level review by contacting your insurer. Your insurer will provide you with information on how to request a second level review and what documents, if any, are required in order to request a second level review.