If you are an Iowa resident, you can file a complaint with the Iowa Division of Insurance (“Division”). You can obtain the complaint form here. Your complaint should include the following information:

• The name, address, email address, and telephone number of the person filing the complaint (“applicant”);
• The name of the insured individual, if different than the applicant;
• The name of insurance company;
• Policy number, claim number, and date of loss or service;
• The details of the complaint; and
• What you consider to be a fair resolution.

You should submit the following supporting documents along with the complaint form:

• A copy of your insurance card;
• Copies of coverage denials or adverse benefit determinations from your insurer;
• Copies of any determinations made by internal and external reviewers;
• Any materials submitted with prior appeals and complaints;
• Supporting documentation from your health care provider;
• A copy of your insurance policy; and
• All responses from your insurer.^[14]

The complaint may be submitted online here, faxed to (515) 281-3059, or mailed to the following address:

Iowa Insurance Division
Market Regulation Bureau
601 Locust Street, 4^th Floor
Des Moines, IA 50309-3738^[15]