If you are an Iowa resident, you can file a complaint with the Iowa Division of Insurance (“Division”). You can obtain the complaint form here. Your complaint should include the following information:

  • The name, address, email address, and telephone number of the person filing the complaint (“applicant”);
  • The name of the insured individual, if different than the applicant;
  • The name of insurance company;
  • Policy number, claim number, and date of loss or service;
  • The details of the complaint; and
  • What you consider to be a fair resolution.

You should submit the following supporting documents along with the complaint form:

  • A copy of your insurance card;
  • Copies of coverage denials or adverse benefit determinations from your insurer;
  • Copies of any determinations made by internal and external reviewers;
  • Any materials submitted with prior appeals and complaints;
  • Supporting documentation from your health care provider;
  • A copy of your insurance policy; and
  • All responses from your insurer.[14]

The complaint may be submitted online here, faxed to (515) 281-3059, or mailed to the following address:

Iowa Insurance Division
Market Regulation Bureau
601 Locust Street, 4th Floor
Des Moines, IA 50309-3738[15]