If you are a Connecticut resident and your insurer denies your coverage after the external review process, you can file a complaint with the Connecticut Department of Insurance (“Department”).

Your complaint should include the following information:

• The name, address, email address, and telephone number of the person filing the complaint (e., complainant);
• The name of the insured individual, if different from the complainant;
• The names of any other parties involved (for example, the plan administrator);
• The name of insurance company and the type of insurance;
• Claim information, including the policy number, certificate number, and claim number, date of denial, and amount in dispute;
• The reason for and details of the complaint; and
• What you consider to be a fair resolution.^[16]

You can submit the following supporting documentation with your complaint:

• Medical bills;
• Contracts; and
• Correspondence between you and your insurer.^[17]

You can submit your complaint online here. If you submit an online complaint, you should scan the supporting documents and attach them to your complaint.^[18]Alternatively, you can print a copy of the complaint found here and mail it along with the supporting documents to:

Connecticut Insurance Department
Attn: Consumer Affairs Division
P.O. Box 816
Hartford, CT 06142-0816^[19]