If you are a New Hampshire resident and you believe that your insurer did something illegal or unethical, you can file a complaint with the Department.

Complaint information. Your complaint should include the following information:

  • The name, address, email address, and telephone number of the person filing the complaint (“Complainant”);
  • The name of the insured individual, if different than the Complainant;
  • The name of insurance company;
  • Group or policy number, date of issue, claim number, and date of loss;
  • The reason for the complaint;
  • The details of the complaint; and
  • What you consider to be a fair resolution.[12]

Supporting documents. You should submit the following supporting documents with your complaint:

  • A copy of your insurance card;
  • Copies of coverage denials or adverse benefit determinations from your insurer;
  • Copies of any determinations made by internal and external reviewers;
  • Any materials submitted with prior appeals and complaints;
  • Supporting documentation from your doctor;
  • A copy of your insurance policy; and
  • All responses from your insurer.[13]

How to submit. The complaint and supporting documents may be submitted online here, faxed to (603) 271-1406, or mailed to the following address:

New Hampshire Insurance Department
21 South Fruit Street, Suite 14
Concord, NH 03301-2430[14]