If you are a Wyoming resident and have completed the internal appeal and external review processes, you can file a complaint with the Wyoming Department of Insurance (“Department”).

Complaint information. Your complaint should include the following information:

  • The name, address, email address, and telephone number of the person filing the complaint (“Complainant”);
  • The name of the insured, if different than the Complainant;
  • The name, address, and telephone number of insurance company;
  • The name and title of any person you’ve spoken with about your claim at the insurance company as well as the date and place;
  • Policy number, group name or number, claim number, date of coverage, and date of loss;
  • The details of the complaint; and
  • What you consider to be a fair resolution.

Supporting documents. You should submit the following supporting documents with your complaint:

  • A copy of your insurance card;
  • Copies of coverage denials or adverse benefit determinations from your insurer;
  • Copies of any determinations made by internal and external reviewers;
  • Any materials submitted with prior appeals and complaints;
  • Supporting documentation from your health care provider;
  • A copy of your insurance policy; and
  • All responses from your insurer.[17]

How to submit. The complaint may be submitted online here or mailed to the following address:

Wyoming Insurance Department
106 E. 6th Avenue
Cheyenne, WY 82001[18]