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How do I file a complaint with the Office of Attorney General?

If you are a South Dakota resident, you can file a complaint with the South Dakota Office of Attorney General, Division of Consumer Protection (“Division of Consumer Protection”).

Complaint information. Your complaint should include the following information:

  • The name, address, email address, and telephone number of the person filing the complaint (“Complainant”);
  • The name, address, and telephone number of insurance company;
  • Actions you have taken to resolve the issue; and
  • The details of the complaint.

Supporting documents. You should submit the following supporting documents with your complaint:

  • A signed medical records release form, available here;
  • A copy of your insurance card;
  • Copies of determination letters from your insurer;
  • Copies of any determinations made by internal and external reviewers;
  • Any materials submitted with prior grievances and complaints;
  • Supporting documentation from your doctor;
  • A copy of your insurance policy; and
  • All responses from your insurer.[17]

How to submit. The complaint may be submitted online here, faxed to (605) 773-7163, or mailed to the following address:

Office of Attorney General
Division of Consumer Protection
1302 E. Hwy. 14, Suite 3
Pierre, SD 57501-8053[18]