You should contact the Missouri Department of Insurance (“Department”) to request an external review of your case. There is currently no deadline under Missouri law within which to file your request for an external review.[15]

You can reach the Department by telephone at (573) 751-4126 or by mail at the following address:

Missouri Department of Insurance
Truman State Office Building
Room 530
P.O. Box 690
Jefferson City, MO 65102[16]

The Department will then contact your health insurer to obtain copies of all documents in the insurer’s claims file and determine whether your case is eligible for external review.[17] Once the Department determines that your case is eligible for external review, a representative will contact both you and your health insurer, and you will have 15 business days to provide any additional medical information that you would like the external review organization to consider in its review.[18]