You must submit a written request for a standard external review directly to your health insurer within four months of your insurer’s last decision.[10] However, if you are requesting an expedited external review, you should submit your request to your health insurer as soon as possible.[11] You should include any new documentation or information with your request for a standard or an expedited external review that you did not previously include with your request for an internal appeal.

Once your insurer receives your request, it will ask the Louisiana Department of Insurance (“Department”) to assign the request to an independent review organization.[12] You will then receive contact information for the review organization.[13]