You should submit your request for external review to the Maryland Insurance Administration (“Administration”) within 120 days from the date that the claim was denied.[8]

How to submit a standard external review request. You should mail a written request to the Administration. You should include any new information and documentation that you did not previously include with your internal grievance request. For information on properly submitting a request, you should contact:[9]

Maryland Insurance Administration
Attn: Appeals and Grievance Unit
200 St. Paul Place, Suite 2700
Baltimore, MD 21202
(410) 468-2000 or 1-800-492-6116

How to submit an expedited external review request. If you are requesting a standard external review for urgent care, you should contact your health insurer at the phone number on the back of your insurance card. You can also contact the Administration by phone at (410) 468-2000 or (800) 492-6116, by fax at (410) 468-2270, or at the following address to request assistance:

Maryland Insurance Administration
Attn: Appeals and Grievance Unit
200 St. Paul Place, Suite 2700
Baltimore, MD 21202[10]