The internal grievance process should take a maximum of 30 business days if you have not yet received the requested treatment or service. It should take a maximum of 45 business days if you have received the requested service but payment has been denied. If you choose to do so, you can give your insurer an extension of up to an additional 30 business days.[5]

If you request an expedited procedure, the process should take no more than 24 hours from the time you filed your request.[6]