The length of time for an external review process varies based on the services or treatment you requested and whether you request an expedited external review.

External Review

  • Standard treatment: No more than 45 days.
  • Experimental or investigational treatment: No more than 20 days.[14]

Expedited External Review

  • Standard treatment: No more than 72 hours;
  • Experimental or investigational treatment: No more than four days;
  • Specific behavioral health services (automatically expedited): No more than 24 hours.[15]