The length of time for an external review process varies based on the services or treatment you requested and whether you request an expedited external review.

External Review

• Standard treatment: No more than 45 days.
• Experimental or investigational treatment: No more than 20 days.^[14]

Expedited External Review

• Standard treatment: No more than 72 hours;
• Experimental or investigational treatment: No more than four days;
• Specific behavioral health services (automatically expedited): No more than 24 hours.^[15]