Once the Attorney General’s Office receives your complaint, the representative will review the complaint and ensure that it is the best agency to handle it.[23] If the Attorney General’s Office determines that your complaint would be better handled by another agency, it will forward your complaint to that agency.[24] Otherwise, the Attorney General’s Health Education and Advocacy Unit will assign your complaint to a mediator who will then mediate the issues between you and your health insurer.[25] During the mediation process, the Attorney General’s Office cannot compel your health insurer to take any action.[26] If you are unable to come to an agreement during mediation, you can agree to submit to binding arbitration or file a complaint in state court.[27]