Once the Department receives your complaint, it will send you written confirmation and the tracking number for your complaint.[24] The Department will forward a copy of your complaint to your health insurer and request a response.[25]  Your insurer will have 20 days to respond to the complaint.[26] If the Department determines that a law or regulation has been violated, the Department will direct the health insurer to either reprocess any claims in or request other corrective action.[27]