After receiving your complaint, the Department will send you an acknowledgement letter, which will include your file number and the name of the compliance officer in charge of investigating your complaint.[21] The compliance officer will send a copy of the complaint to your health insurer and request a response. If the Department is unsatisfied with the insurer’s response, the Department will continue the investigation. If the health insurer violated a law or regulation, the Department will take administrative action against the insurance company.[22] The average complaint usually takes 45 days to resolve.[23] You will receive periodic updates about the status of your complaint, or you can check the status online here.[24]