Once the Department receives your complaint, you will receive an email acknowledgement and the complaint identification number.[14] The Department will provide a copy of your complaint to your health insurer. The complaint will then be reviewed by the Consumer Services Division, who will make a decision regarding your issue.[15] The process will take a minimum of 20 business days.[16] The Department can force your health insurer to comply with the policy, or issue a citation or fine if the insurer has violated a law or regulation.