Once your complaint has been submitted, you will receive notification that the Department is investigating your claim.[16] A copy of your complaint will be sent to your health insurer, and the Department will request certain information from the insurer.[17] Your health insurer has 15 business days to respond to the Department’s request for information. An investigator will review information received from your insurer and provide you with notice of the outcome.[18] If the Department determines that your insurer has committed a violation, your complaint will be referred to the Legal Division for further review.[19] The Department can also force the insurer to comply with the policy.