Once you have filed your complaint, you will be notified that your complaint has been received and assigned to an advocate.[15] The advocate will send a copy of your complaint to your health insurer for a response. Your health insurer has three weeks to respond.16] The advocate will analyze the response and any supporting documents.[17] Following an investigation, the advocate will notify you of his or her findings. The Division can force the insurance company to comply with the policy, fine the company, or revoke the company’s license.[18] A full investigation may take up to 60 days to complete.[19]