Once you file your complaint, the Division will send you an acknowledgment letter. The Division will then request a response from your health insurer and begin reviewing the information. If the Division finds that the health insurer has violated a law, the Division will request that the insurer provide you with coverage or reimburse you. The Division may also order the insurer to pay a fine.^[16] A final decision in your case may take up to six weeks.^[17]