Once the Insurance Division receives your complaint, it will determine whether it can handle your claim.[21] If it decides to handle your claim, it will send you an acknowledgement letter. It will also send a copy of your complaint to your health insurer for a response.[22] The insurer typically responds within three days. The Insurance Division will review the insurer’s response and conduct an investigation. Once the Insurance Division has concluded its investigation, it will send you a letter with its findings.[23]