The Office will forward a copy of your complaint to your health insurer and request a response.[18] It takes approximately 30 days from the time your complaint is filed to receive a response from the insurer.[19] The Office will then review the insurer’s response and provide you with an explanation of the health insurer’s response and the Office’s review.[20] The Office may force the insurance company to comply with the policy, issue a citation, or fine the company.